Front Office Supervisor/Manager
Consistently provides thoughtful, caring and sincere service to the guests.
Obtains all necessary information when taking room reservations and follow up.
Reviews front office log and trace file daily.
Monitors all VIPs and special guest requests.
Fully comprehends and operates all relevant aspects of the Front Desk computer system.
Ensures logging and deliveries of all messages, packages and mail in a timely and professional manner.
Is aware of all rates, packages and promotions.
Is able to complete and ensures that a proper bucket check and required daily reports are done.
Establishes and maintains good communications and teamwork with associates and either departments within the hotel.
Assists the Front Office Manager in ensuring that associates are following and maintain standards (e.g. Answering phones, call backs to guest, guest request log).
Has knowledge of health and safety and assists in emergency procedures as required.
Oversees and ensures that all guests are checked in/out in a friendly, efficient and courteous manner.
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