Front Desk Representative job profile
Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation.
Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts.
In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description.
Front Desk Representative job description
We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.
Front Desk Representative duties and responsibilities
Keep front desk clean, tidy and supplied with all the necessary supplies
Greet, communicate with and welcome guests
Answer all the customers' questions and address their complaints
Answer all incoming calls, redirect them when needed
Receive letters, packages and send them to appropriate destination
Prepare and manage outgoing mail
Check, sort and forward emails
Monitor office supplies
Make supply orders when needed
Monitor and update records and files
Monitor and log office expenses and costs
Front Desk Representative requirements and qualifications
2years of experience as Front Desk Representative or similar role
Hands on experience with office machines (for example fax, printer etc.)
In-depth knowledge of office management and bookkeeping
Excellent knowledge of MS Office (especially Excel and Word)
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Customer-oriented mindest
High School diploma; any additional diploma will be considered as advantage