We are looking for a dynamic and customer-focused Head Waiter to lead our front-of-house team. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail. As Head Waiter, you will be responsible for ensuring that our guests receive exceptional service and that our restaurant operates smoothly and efficiently.
Responsibilities:
Provide exceptional service to guests, including taking orders, serving food and beverages, and addressing any guest concerns or inquiries.
Supervise and coordinate the activities of the front-of-house staff, including wait staff, hosts/hostesses, and bussers.
Train new employees and provide ongoing coaching and development to existing staff.
Create and maintain a positive and professional work environment.
Monitor dining room operations and make adjustments as needed to ensure guest satisfaction and maximize efficiency.
Collaborate with the kitchen and bar staff to ensure smooth communication and timely service.
Handle guest feedback and resolve any issues or complaints in a prompt and courteous manner.
Maintain cleanliness and organization in the dining area, including overseeing table setups and ensuring adherence to sanitation and safety guidelines.
Qualifications:
Excellent communication and interpersonal skills.
Strong leadership and organizational abilities.
Ability to multitask and work well under pressure in a fast-paced environment.
Knowledge of food and beverage service techniques and standards.
Familiarity with POS systems and restaurant management software.