We are seeking a skilled and customer-focused individual to join our team as a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical support and assistance to end-users, ensuring timely and effective issue resolution. If you have a strong technical background, excellent communication skills, and enjoy helping others with their IT needs, we encourage you to apply.
Responsibilities:
Provide first-level technical support to end-users via phone, email, or chat.
Troubleshoot hardware and software issues and provide timely resolutions.
Assist in the installation, configuration, and maintenance of computer systems.
Document and track support requests using a ticketing system.
Collaborate with other IT team members to escalate and resolve complex issues.
Assist in user account management and access controls.
Stay updated on technology trends and software updates.
Create and update knowledge base articles for common issues.
Requirements:
Proven experience as a Help Desk Specialist or in a similar technical support role.
Strong knowledge of computer hardware, software, and networking.
Excellent problem-solving and communication skills.
Customer service-oriented mindset with a focus on user satisfaction.
Familiarity with help desk software and remote assistance tools.
Ability to work independently and collaboratively in a team environment.
Relevant IT certifications (e.g, CompTIA A +, Microsoft Certified Desktop Support Technician) are a plus.
Benefits:
Competitive salary
Health insurance
Retirement savings plan
Professional development and training opportunities.
Collaborative and team-oriented work environment.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to email:EXPIRED or Whats App:+EXPIRED1.