We are seeking an experienced and customer-focused individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be the face of our establishment, responsible for ensuring that our guests have an exceptional and memorable experience. You will lead a team of guest relations staff and work closely with various departments to exceed guest expectations. If you have a passion for hospitality, exceptional communication skills, and a commitment to creating unforgettable guest experiences, we encourage you to apply and become a key contributor to our hotels success.
Responsibilities:
Oversee the guest relations team and provide leadership, training, and guidance to ensure a high level of guest satisfaction.
Act as the primary point of contact for guests, addressing their inquiries, concerns, and special requests with professionalism and courtesy.
Monitor guest feedback and reviews to identify areas for improvement and implement strategies to enhance guest satisfaction.
Coordinate and manage special guest requests, such as room preferences, amenities, and personalized services.
Develop and maintain guest recognition programs to enhance the overall guest experience.
Collaborate with other hotel departments, including front desk, housekeeping, and food and beverage, to ensure seamless guest services.
Conduct regular staff meetings and training sessions to uphold service standards and procedures.
Prepare and analyze guest relations reports and present findings to senior management.
Handle and resolve guest complaints and issues in a timely and effective manner.
Stay updated on local attractions, events, and services to provide guests with recommendations and assistance.
Ensure compliance with all hotel policies and standards, including health and safety regulations.
Qualifications:
Bachelors degree in Hospitality Management, Business, or a related field; a Masters degree is a plus.
Proven experience in guest relations, hotel management, or a similar role.
Exceptional interpersonal and communication skills.
Strong leadership and team management abilities.
Professional appearance and demeanor.
Ability to remain calm and professional under pressure.
Flexibility to work various shifts, including evenings, weekends, and holidays.
A commitment to delivering exceptional guest service and maintaining high standards.
Knowledge of guest relations software and tools is preferred.
Multilingual skills may be an advantage.
Benefits:
Competitive salary with performance-based bonuses.
Employee benefits package, including health and wellness programs.
Opportunities for professional development and career advancement.
Collaborative and supportive work environment.
Contribution to the success and reputation of our hotel.
If youre excited about creating memorable guest experiences and leading a dedicated guest relations team, please submit your resume and cover letter to email:EXPIRED or Whats App:+EXPIRED3.
We look forward to welcoming a Guest Relations Manager who will be instrumental in ensuring our guests have a truly exceptional stay at our hotel.