We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team.
As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Provide prompt, courteous and efficient service to all guests.
Achieve a high level of customer satisfaction through personalized service from arrival till departure.
Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotels policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Ideally, you\'ll have a minimum of 1 to 2 years experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task and meet deadlines and technical proficiency in related software preferable.