Be passionate about maintaining a service standard that embraces time as the new luxury and therefore deliver FIVE service in a timely manner to the highest level of expectation, all while having fun with the FIVE Vibe!
Support the smooth running of all the Food and Beverage/ Guest Services departments, where all aspects of the guests service experience are considered FIVE-star all the way!
Work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
Thorough knowledge of all of FIVEs venues, menus, events and assorted guest offerings in order to assist guests at every opportunity.
Take ownership of guest concerns, requests and act decisively in order to ensure guest approval.
Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service, at all times.
Ability to aptly process billing and related payments and adhere to all established control procedures for the same.
Requirements
What Were Looking For
Hands-on approach with a can-do! work attitude.
Previous experience in 5 star hospitality is mandatory.
Commitment to delivering exceptional guest services with a passion.
Ability to find creative solutions taking while ownership for all duties and tasks assigned.
Great conversational skills and teamwork-oriented.
A lively and fun-to-work-with energy, at all times.
Previous VIP Waiter/ Waitress experience and knowledge of reservation systems is preferred.
Fluency in English (written and spoken) is mandatory and proficiency in multiple languages is a bonus.