We are looking for an Air Ticketing Agent helps our clients to plan for their trips, answers questions on travel arrangements such as routes and time schedules, make, and confirms reservations, calculates the expenses and sells tickets to the passengers, also they may be required to make other arrangements such as car bookings for our clients. In addition, they are required to re-book tickets and other arrangements if the client decides to change their schedules.
Job description
Determining clients needs and suggesting suitable travel packages.
Organizing travels from beginning to end, including tickets, accommodation and transportation.
Supplying Travelers with pertinent information and useful travel/holiday materials.
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients specifications and wishes and suggest suitable travel packages or services.
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Supply Travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
Collect deposits and balances
Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
Handle unforeseen problems and complaints and determine eligibility for money returns.
Attend conferences to maintain familiarity with tourism trends.
Create and update electronic records of clients.
Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets
Confirming hotel, air, tour, transfer and other travel services.
Scheduling and ensuring the accuracy of transfer, travel and tour services.
Maintaining accurate and up-to-date information on all confirmed services.
Liaising with sales staff and partners regarding the status of reservations.
Ensuring that all requests are processed within specified time schedule.
Negotiating rates and researching suitable travel products.
Liaising with the data and sales teams to resolve rate or service issues and handling account queries.
Maintaining good relationships with partners and ensuring suppliers provide services in line with company guidelines.
Managing calls from clients in travel and responding to any questions or concerns effectively.
Overseeing client itineraries and documents and ensuring prompt delivery.
Assisting with special projects and other duties as assigned by Management.