Complete necessary development as per required business scope (Feature Requests and/or Ad-Hoc)
Assist in carrying out software development on Zoho Creator (Deluge) or other applications based on the requirements.
Assist in carrying out necessary procedure to release the developed functionality.
2. System Testing
Monitoring through analysis of the defects report. The frequency will be determined through scorecards.
Assist in writing test cases and/or Scripts for unit and systems testing.
Assist in creating test data as per testing requirements.
Verify the deliverables against the agreed scope to make sure necessary quality is maintained.
3. System Maintenance and Support
Tickets to be closed as per SLA.
Analyze problems and issues related to the information systems, evaluate troubleshooting issues, and delegate and/or resolve them.
Act as a communication medium between Blues development team and Zoho Creators support team.
Conduct timely follow up and escalate the issue accordingly to obtain necessary response. Maintain a log of all the issues reported to the Zoho Creators support team.
4. System Analysis and Design
To be tracked through assessment of scorecards.
Oversee the relevant integrations with other systems (e.g, SAP) for the purpose of optimizing the data flow and decreasing redundancy of the data collection activities.
Conduct analysis of system processes to identify any impediments or defects and propose necessary enhancements to increase effectiveness and efficiency.
5. User Training and Documentation
To be tracked through assessment of scorecards.
Organize and facilitate trainings, meetings, workshops, and other forms of stakeholder engagement tools to ensure stakeholder expectations are well managed.
Develop end-user materials (e.g, presentations, FAQs, user guides), training handouts, as well as technical documentation (e.g, code lists, field definitions, use cases, etc.) to provide instruction and reference.
E. Education and/or professional qualification.
Bachelors degree in Management Information Systems, Business Information Systems, or Information Technology.