A teller in a bank is responsible for providing customer service by conducting a variety of financial transactions. Some of the key duties of a teller include:
Processing financial transactions: This involves handling customer deposits, withdrawals, and transfers. Tellers are responsible for accurately counting cash, checks, and other financial instruments, and ensuring that all transactions are completed in accordance with bank policies and procedures.
Providing customer service: Tellers are often the first point of contact for customers, so its important that they are friendly, professional, and knowledgeable. They answer questions about account balances, interest rates, and other banking services, and they may also assist customers with opening new accounts or applying for loans.
Balancing cash drawers: At the end of each day, tellers are responsible for counting and balancing their cash drawers to ensure that they have the correct amount of money on hand. They must also report any discrepancies or errors to their supervisor.
Maintaining records: Tellers must maintain accurate records of all transactions, including deposits, withdrawals, and transfers. They must also follow bank procedures for filing and storing important documents.
Cross-selling products: Banks may incentivize tellers to promote additional products or services to customers, such as credit cards, savings accounts, or investment products. Tellers must be knowledgeable about these offerings and be able to explain their benefits to customers.