We are looking for a customer-oriented service representative. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.
Customer Service Responsibilities:-
Manage large amounts of incoming phone calls.
Generate sales leads
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call-handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
Requirements and skills:-
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.