05 January 2023
Hotel Supervisor Vacancy in Dubai
Managed 52 union agents at the Front Desk of AAA Four Diamond, 4000 room resort.
Acted as liaison for numerous departments contributing to the success of the property.
Established goals for the implementation and execution of Forbes Service Standards.
Ensured the highest level of service was presented to our guests.
Increased guest service scores by decreasing check-in times and coaching agents with proper challenge-resolution procedures.
Created agents day schedule, coordinated employee engagement events to encourage team camaraderie.
Assisted guests with challenges due to staying on/visiting the property and offered compensation accordingly. Hotel Supervisor.
Executed all recruitment efforts to include interviewing, hiring, and training all staff members within the hotel system.
Established all Standard Operating Procedures for the hotel.
Developed an employee training manual for all new hires, which dictated how the new team members could successfully perform their job duties.
Recorded employee attendances in the KRONOS system and kept accurate track of their attendance.
Revamped current hotel policies by creating memos on the current policies and procedures.
Created schedules for all front desk staff through recognizing the hotel needs for customer service.
Identified the front office and housekeeping inventory levels.
Maintained accurate personnel files for the entire front desk staff.
10 000 Dhs
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