Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand. Follow-up on orders and liaise with customers, retail, repair services, buyers, etc. Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
Provide first call resolution on inbound customer interactions and handle escalations to the best of your ability.
Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above and beyond to address all needs.
Respond to customer inquiries about order status, returns, product support, and delivery issues.
Continually enhance your customer service skills and your product knowledge to increase the level of support you provide our customers.
Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery.
Document customer interactions by logging and retaining correct and precise information in CRM.
Perform all work in accordance with established safety standards and adhere to all policies, rules, regulations, and procedures.
Participate in associate meetings and communicates any concerns to management.
Maintain quality score and other performance metrics communicated by management.