23 November 2018

Associate Customer Service Agent Banking Operators

Associate Customer Service Agent –
Banking Operations
Required for a Tier #1 MNC in Info Park - Cochin for their contact center support operations.
Location : Info Park, Kochi, India
Attractive Salary and Benefits | Fresher’s are also eligible to apply.
Graduate / High School/ University degree (preferably with some finance / banking or math component).

Skills Required:

 Excellent communication and interpersonal skills with ability to perform as team player.
 Outstanding negotiation skills with the ability to handle objections and resolve issues.
 Ability to listen patiently understanding customer need.
 Maintain a professional and friendly tone at all times.

experience Required:

0-3 Years of banking experience ( Fresher’s are also eligible to apply for CSA )

Job Description:

Deliver prompt and professional solutions with proactive troubleshooting via phone, email, online chat etc in order to resolve customer’s problems.

Maintains and manages professional knowledge of entire products and services line offered by the bank to ensure exemplary customer service is provided to customers.

Initiates sales and cross sells banking products and services to ensure targets are met.
Effectively resolve customer’s queries within agreed timelines to avoid customer dissatisfaction.

Ensures interactions with customers are as per bank’s set procedures and regulations in order to ensure service quality is adhered to at all times.

• experience - 0 – 3 years experience ( Fresher’s are also eligible) in customer service.
• Ctc- ind rs. 2.38l pa
- Initially ind. Rs. 20 – 25,000/- nper month + other benefits.

Candidates from any part of india are eligible for this position.
Online preliminary interview will be arranged for the selected candidates.


Salary: 3 000 Dhs

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