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02 October 2018

Customer Service in Dubai

CURRICULUM VITAE
NKEH BLESS AYAFOR
MOBILE NUMBER : EXPIRED
ADRESS : AL SATWA
EMAIL : EXPIRED

POSSITION APPLYING FOR: Customer Service Assistant

CAREER OBJECTIVE
Skilled and enthusiastic Customer Service Assistant with immense knowledge of providing advice on products and services. Looking for a challenging position as Customer Service Assistant to utilize my experience in the mentioned field.
EDUCATIONAL QUALIFICATIONS
 High School : HIGH SCHOOL ‘Level Certificate
WORK EXPERIENCE
 Worked as customer service representative - November 2017 - April 2018 at
Mawa hotel cameroon.
 Worked as sales associate at sports market Cameroon from 2013 to October 2016.
DUTIES AND RESPON SIBILITIES
 Assigned the tasks of receiving customer calls regarding request of services and products
 Handled the responsibilities of troubleshooting products and services to meet customer satisfaction
 Consult and analyze with customer about the services and products offered by the organization
 Handled the tasks of conducting training sessions of Junior Customer Service Associates
 Prepared records of daily activities of the staff and updated the same to the senior management team
 Performed other tasks as delegated
 Handled the responsibilities of serving customers in person and over the phone
 Assigned the tasks of responding to alarms in case of emergency situations
 Responsible for dealing with customers and explained them about the operating procedures of the organization
 Solved customer queries and concerns in an efficient way
 Handled the tasks of explaining services and answering questions to clients
 Responsible for completing new customer registrations
SKILLS;
In-depth knowledge of Microsoft Office Suite and Internet Information Services
PERSONAL DETAILS:

 Nationality : Cameroonian
 Gender : male
 Date of Birth : 07/11/ 1992
 Marital Status : Single
 Religion : Christian
 Visa Status : torist visa

LANGUAGE KNOWN:

 English : Speaking, Reading, Writing, Excellent
 French : Speaking, Reading, Writing, Excellent

DECLARATION:

I certify to the accuracy and veracity of the above Information to the best of my knowledge.

Email: EXPIRED

Phone: +EXPIRED3



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