13 April 2009

12 Years Experinced Mba Working For Indian Giant Telecomm in Dubai

RACHAL KAPOOR
Tel.: (Res.) 0522 – 2788222 / 2787461 (Mobile) 09235608663 / 9889504150
Email: swatikkapoor1234@yahoo.com

In quest of assignments Operations Management / Business Development with a high growth oriented organization.

Career Précis

ð An astute professional with 11 Years of experience in Sales & Marketing, Business Development, Logistics, CRM & Team Management.
ð Currently associated with Tata Teleservices Ltd. (Tata Indicom), Lucknow as channel patner Prepaid PCO. (DISTRIBUTOR PREPAID)
ð Demonstrated abilities in penetrating new market for generation of revenue.
ð Proficiency in handling the operational task and cementing healthy relationship with the clients for generating business.
ð Adept at handling day to day activities in co-ordination with internal / external departments for smooth business operations.
ð Conversant with MS Office, Computer Basic, Hardware and other Internet Applications.
ð An effective communicator with excellent leadership, relationship building & interpersonal skills. Possess a flexible & detail oriented attitude.

Area of Expertise

Sales & Marketing
ð Managing the marketing operations for promoting products and accountable for increasing sales growth.
ð Mapping the sales plan, delegating individual targets and driving marketing initiatives & coordinating with the sales team to achieve goals.
ð Meeting stockist and surveying markets of major and minor cities of UP east.
ð Conducting various marketing activities and melas in up country markets for creating brand awareness.
ð Identifying prospective clients and generating business from the existing clientele to achieve targets.
ð Managing retailer / dealers network and providing them knowledge about new competitive plans.

Business Development
ð Conducting competitor analysis by keeping abreast of market trends and monitoring competitor activities, devising effective counter measures.
ð Analysing business potential and implementing plans to drive sales, supplementing turnover and achieving desired targets.
ð Identifying business opportunities through market surveys and mapping as per targeted plans.

Logistics
ð Developing & maintaining vendor base for obtaining timely procurement of order.
ð Co-ordinating / following up with various sites to ensure prompt and proper delivery of the material and conducting meeting with them for business prospect.
ð Administering the daily dispatching of stocks to up countries and daily returning of empty bottles to the Coca Cola depot.
ð Optimizing small loads for pocket size market to increase the urban size market penetration of Coca Cola.
ð Analyzing vendors by considering the quality and cost of the material, delivery & service terms, location, previous performance of vendors, etc.

Client Relationship Management
ð Mapping client’s requirements and devising actions for dealers, senior sales team of the manufacturing units accordingly.
ð Supervising customer service operations for rendering quality services; providing first line customer support by answering queries and resolving their issues, ensuring minimum TAT.
ð Assessing feedback, evaluating & providing critical feedback on areas of improvements.
ð Building and maintaining healthy business relations with the market, ensuring high customer satisfaction by achieving delivery & service quality norms.

Team Management
ð Leading and managing the performance of agents for appraisal of staff, ensuring efficiency in business operations; recruiting sales channel and meeting of revenue targets.
ð Monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.
ð Conducting monthly appraisal for the employees to provide motivation and competition in work.


Career Highlights

Tata Teleservices Ltd. (Tata Indicom), Lucknow since jan 03
CHANNEL PATNER Prepaid PCO
Driving sales of the PCOy across the assigned territory.

Notable Contributions
ð Recruited sales staff and allocated small markets by dividing Lucknow into 8 equal parts.
ð Managed 15 personnel in sales, 5 personnel in RCV, 3 Junior Engineers and 2 staff for office MIS
ð Monitored the daily logins, supplying RCV to operators and wholesellers.
ð Attained a record sales for Tata Indicom PCO section in the month of Jul’05.
ð Ensured high quality support & internet service support with a SLA time only 2 hours per complaint.
ð Generated business worth Rs.3 Crores in the year 2005 – 2007.
ð Handled corporate clients for post paid accounts in Lucknow (Taj Hotels, Clarks Avadh).
ð Credited with Best Manager Award for the year 2005 and also recipient of a foreign trip.

Hindustan Coca Cola Ltd. 03 /02 – 12/02
CFA AGENTS
Key Brands Handled: Coca Cola, Fanta, Limca, Thumps Up, Kinley Mineral Water.

Notable Contributions
ð Managed a computerised tracking of stocks of every particular flavour.
ð Provided 100% placement support in Lucknow by giving 2 direct depot vehicles to cover entire Lucknow and covering all monopoly based Pepsi outlets.
ð Maintained the secondary and primary stocks lifting report and informing it to the head office.
ð Generated business worth Rs.2 Crores.
ð Handled a team of 76 persons.

Parle Agro Pvt. Ltd. 03/’98 – 02/’02
CFA AGENTS
Successfully involved in the institutional sales across UP East, entire northern railways and northern eastern railways for mineral water supplies and daily supplying stocks of mineral water to Lucknow, Allahabad, Varanasi, Gorakhpur.
Key Brands Handled: Frooti, Bisleri, Njoi, Bailley.

Notable Contributions
ð Managed a team of entire UP East sales team & CFA agent, covering 86 towns of up east and supplying stocks on a daily basis.
ð Introduced a pocket segment upcountry to increase the penetration of Frooti in less covered areas.
ð Assisted in the sales to launch the Frooti Special Pack of Rs.5 in Lucknow and various up countries.
ð Attained the highest all India sales for Frooti Tetra Pack in 2003.
ð Involved in the supply of Bailley and Bisleri mineral water to various institutions of Lucknow.
ð Handled the entire depot operations of CFA for UP East and also covering highly sensitive supplies of northern and north - eastern railways.
ð Generated business worth Rs.1 Crores.

Academic Credential

1998 M.B.A. (Information Technology) from A.I.M.A C.M.E., New Delhi with 75%.
1996 B.A. from Osmania University, Hyderabad.

IT Skills: Comprehensive exposure to MS Office, Fax, Printers and other Internet Applications.

Personal Dossier

Date of Birth : 4th March, 1973.
Passport Number : G 3420764 (Date of Issue - 28/06/2007 & Expiry Date - 27/06/2017).
Father's Name : Dr. R.C. Kapoor.
Gender : Male.
Citizenship : Indian.
Marital Status : Married.
Wife’s Name : shubhi kapoor
No. of Dependents : 2.
Linguistic Abilities : English & Hindi.

phone:09889504150