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11 March 2018

Sales And Service Engineer in Dubai

Manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets
Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after sales service.
Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.
Oversee supplier Standards assessments of all suppliers. Assist with the updating of service and parts standards as necessary, reviewed once a year.
Manage all aspects of customer and supplier complaints. Deal with any customer complaints pertaining to product reliability, assist suppliers and customers alike to find resolutions to these complaints.
Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships.
Enhance customer satisfaction by providing effective training to technical staff and resolving technical problems.
Pro-active development of solutions for customer needs.
Establishing and maintaining a position of trust and respect in the market and becoming the go-to person in our client s organization to improve performance of the products for their customers.
Organizing, planning, and scheduling of service technicians or other group experts as needed to address customer requests or problems, or to make pro-actively developed initiatives work
Safeguarding speed and quality of response for all commitments made to customers; parts supply, service execution, application advice, and machine productivity optimization advice.
Building and maintaining a network with positive cooperation in all relevant departments and locations of the company s group to ensure that customer needs are met and to maintain knowledge of product and process developments with the group
Assure a follow up with manager of all departments and the upper Management.
Set budget and the expenses of maintenance department on yearly basis
Make decision after communication with the team regarding warranty cases.
Supervise, recommend, train and build a successful after sales team by providing the necessary appraisals, penalties, warnings, bonuses and analysing performance.

I have a resident UAE visa and deriving license for any inquiryContact Phoneand Contact Email
Thanks in advance,

Phone: Contact Phone

Email: Contact Email