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05 February 2018

Retail Area Manager in Dubai

Dear Sir / Madam,

I am writing in regards to the open (Retail Area manager) position on your awesome team. With an excellent background in Customer Services, sales and marketing manager and over seven (7) years of experience in delivering high-quality in Customer Services, sales, coordinator, business cycle & secretarial. I am confident that I am a good candidate for the advertised post.

I believe that my strong educational background and extensive experience in the sales, make an appropriate candidate for the advertised position. As you can see in the enclosed resume, I have been working as a sales for (5) years. Since, my responsibilities and duties were quite similar to those required in the ad of your organization, I strongly believe I can perform well all the delegated duties and tasks.
I am a committed individual who is highly organized and efficient. My colleagues as well as my clients will tell you I am friendly yet professional; a people person with superior follow-through; and excellent at building rapport and fostering mutually beneficial relationships.

In keeping with the skills and abilities required for the position, I can offer you:
● strong interpersonal skills with exceptional convincing power
● ability to sell products and services to clients while dealing competitive issues
● excellent phone and computer skills
● ability to maintain pleasant personality even in a high-stress environment
● exceptional time management and organizational skills
● proven ability to multi-task and think in an anticipatory way to be one step ahead of the process

With my work experience as below, skills and substantial accomplishments in the field of sales, all of which are discussed in detail in my enclosed resume, I respectfully ask for an opportunity to discuss my candidacy with you further in person.
• Current location : Dubai – UAE
• Current Salary : 8000 AED
• Expected Salary : 9000 AED
• Visa Status: Employment Visa
• Expiration : 03-03-2018
• Notice period : 10 Days
• Availability to join : immediately







Mohamed Osama El-Hefnawy
Retail Area Manger
Contact Email
Abu Dhabi – UAE
Cellular: +Contact Phone
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Recognitions




Availability An Entry-Level Position in Field Of Where My Technical and Communication Skills will be used and developed.

• From Feb 2017 Till now at ( Emirates Integrated Telecommunications Company)
(DU Franchise Axiom Telecom) as Area Manager (Abu Dhabi & Al Ain )
• From Aug 2014 Till Feb 2017 at (Vodafone Egypt)
Retail department As Store Manager.
• From May 2012 till July 2014 (Carrefour Hyper Markets) As Supervisor (Heavy Household Department)
( Opening Team For El-Ouroba Store Carrefour )
• From Nov 2011 till May 2012 at (Engineering Company for Rubber and Marine Supplies) as a section Supervisor.
• From Dec 2010 till August 2011 at (ATI SYSTEMS) As Senior sales.
• From Jan 2010 till Dec 2010 at (ALICO) As a Sales.




Last Job Description Area Manager At DU UAE :
• Managing and motivating a team to increase sales and ensure efficiency and quality of sales for all area stores.
• Managing stock levels and making key decisions about stock control.
• Analysing sales figures and forecasting future sales.
• Analysing and interpreting trends to facilitate planning.
• Using information technology to record sales figures, for data analysis and forward planning.
• dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as
• Providing or organising training and development.
• Ensuring standards for quality, customer service, health and safety are met.
• Resolving health and safety, legal and security issues.
• Organising special promotions, displays and events.
• Updating Team on business performance and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

• Graduated From Faculty Of Art (Alexandria university)
• Greek and Roman Archaeology Department.
• GPA :80%

• ICDL (DEC 2012).
• English Advanced Level.
• Fire Fighting Training (MAF Group Jan 2013).
• First Aid Training (MAF Group Jan 2013).
• Sales training (Vodafone Egypt Dec 2015).
• Retail vision and change mind set (Vodafone Egypt Jan 2017).
• Du University Management Training.
• Excellence customer services Training by Carlo Pignataro.

• Arabic: Mother tongue.
• English: Fluent With Native Accent
• French: Fair (Can Communicate with others& express myself).

• Problem solving and Work under pressure, Multi tasks, Team work player and body language.
• Research and Presentation skills and ability to make fast and reliable decisions about how to solve problems.
• Willing to learn new technologies to be synchronized with the
Work requirements.
• Happy to take on plenty of responsibility.
• Effective leadership and the ability to motivate others.
• The ability to plan and prioritise workloads and
Delegate accordingly.
• Customer focus by deliver the best customer experience.
• Shrewd business sense and a well-developed commercial awareness.

• Full Name: Mohamed Osama El-Hefnawy.
• Date of Birth: 02/11/1989.
• Nationality: Egyptian.
• Marital Status: Married.
• Contact Information:(+971 )Contact Phone /+20 (010) 000 18 148
• Email: Contact Email.
• Military statues: Done (Good example).
• Drive License: Valid UAE Driving License.
• Passport: A19816689.
• Visa Type: Employment Visa.
• Residence Place: Abu Dhabi

• Microsoft Office (2003 & 2007 & 2013).
• Professional Computer Maintenance (Software & Hardware).
• Professional at Logali Carrefour systems.
• Professional at Siebel oracle Telecommunication system.
• Professional at CRM Telecommunication system.
• Professional at (Win Cash) Retail Cash Handling system.
• Professional at VAS Investigator Telecommunication system.
• Professional at Master Card Cash transfer over phone applications.



• At 2012 Best Seller and Revenue over all Carrefour Egypt.
• At 2015 Best operation and Sales Team Leader over Alex Area Vodafone Egypt At: Aug- Sep –Oct 2016.
• 2016 KPI : 102%

• Availability: Able To Start Work within 15 Days from Announcement.
• As: Full Time.
• Rank: Managerial.




Phone: +Contact Phone



Retail Area Manager in Dubai