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23 October 2017

Applying in Dubai

MBABAZI SHEILLA
XXXEXPIREDXXX
XXXEXPIREDXXX
Ugandan
Visit visa
Expiry Date: 27thdec. 2017




SALES REPRESENTATIVE -
I look forward to obtaining a challenging position so as to integrate my customer service skills and knowledge in a reputable company so as to push my career to the next step.

I am able to work within a sales driven retail environment, being responsible for driving sales, ensuring good customer service, building relationships with customers.

TRAINING ACHIEVEMENTS
 Completed training in guest complaint handling
 Completed course in telephone skills and etiquettes
 Completed course in basic fire training and skills
 Awarded best employee front of house (2015).

EXPERIENCE;
Sales representative; November 2013-2016.
TRENDS fashion store, Kampala, Uganda.

Sales assistant ;2012 –November 2013
QUALITY electronics ltd, Kampala, Uganda.


Responsibilities:

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Identify and anticipate customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies




STRENGTH
 Self-motivated team player with positive attitude
 Excellent knowledge of credit and debit card payment procedures.
 Experience in working with multi-cultural and multi-national professional environment
 Honest, hardworking, reliable flexible with excellent communication skills
 Good knowledge of micros system and its related applications
 Good knowledge in daily cashiering operations

PROFFESSIONAL BACKGROUND -

 2009-2012-Kyambogo University
Diploma in Hotel and catering management

 2013-2014 Nyamitanga Islamic school
Uganda Certificate of Advanced Education


REFREES: Available On Request
MY SALARY EXPECTATION IS 2000DRMS KINDLY CONTRACT ME ON +XXXEXPIREDXXX4

Phone: +XXXEXPIREDXXX4

Email: XXXEXPIREDXXX



Applying in Dubai