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06 October 2017

Looking For Job In Dubai

Dear Sir/Mam,

I am writing to express my interest in making my career in Dubai.

I hold 7 years of experience, worked with multinational company like WNS,Tech Mahindra,Adp Private Ltd, Genpact Pvt Ltd.( Work location India)Worked for voice,non-voice,technical support,Subject Matter Expert.

Currently am in Dubai on visit visa till 28 October 2017,Looking for better prospect in life.

Am open to work for any company as customer care executive or office staff.

.Skill Set:
• Network Administration
• Cisco Switches
• Cisco Routers
• Customer Service
• Top Communication
• Work Cooperative as a Team

Certification
• CCNA Certified (Cisco Certified Network Associate) Cisco Id: CSCOXXXEXPIREDXXX
• Diploma in Information Technology
• Hardware Networking
Software Proficiency
• Operating System
• Packages Ms Office

Work History

Genpact Pvt Ltd-Hyderabad Duration: 02/2017 till Date
Position: Process Developer at client location (Google Head Office)
Working for Google Tez (UPI Application) as SME
Role: Subject Matter Expert

- Monitoring and educating the next joiners for next level.
- Team handling by taking escalation calls
- Taking sessions on updates
- Data maintaining on excel
- Wi-jacking with new buddy by educating the cro’s relating floor ethics and company policy
- Auditing Calls and giving feedback with process update
- Sharing daily report with team


ADP Private Ltd-Pune Duration: 08/2015-12/2016
Position: Senior Customer Care Executive
Worked for SBS Implementation Process (Monitoring Process) as Senior Customer Care Executive
- Prioritizes tracks and routes incidents reported by users or alarms raised by monitoring tools
- Diagnose and troubleshoot technical issues, network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes

Tech Mahindra Ltd-Pune Duration: 10/2013-07/2015
Position: Senior Customer Care Executive
Worked for BT project (Insurance process), as Senior Customer Care Executive
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Counsel customers on options for service and coverage.
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

WNS Private Ltd-Pune Duration: 05/2011-06/2013
Position: Senior Customer Care Executive
Worked for Aviva project (Insurance process), as Senior Customer Care Executive
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Counsel customers on options for service and coverage.
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns


I would greatly welcome the chance of an interview.

Thanks & Regards,
Manuel Bathula
Mobile (UAE): + XXXEXPIREDXXX6
Mobile (Ref) : + XXXEXPIREDXXX6
Mobile (India): +XXXEXPIREDXXX27 / +XXXEXPIREDXXX37



Phone: XXXEXPIREDXXX6

Email: XXXEXPIREDXXX