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Looking for a IT Support pecialist(in the AIRLINE INDUSTRY) |
| N. Ravichandran Mobile: + 91 9901488224 Email: nravich786@gmail.com / nravi_786@yahoo.com ________________________________________ Summary of Skills Over 17 years of domestic and international experience in hardware support, networking/ system administration and technical support in the varied industry segments Proficient in managing hardware repair operations with expertise in Compaq, mini-frame-Motorola processors and running repair centers independently Skilled in planning, installation, administration and maintenance of LAN/WAN, disaster recovery management, and other services. Successfully handled projects like ATB2 project and providing support to all the Emirates Servers/Desktops installed in remote Sites and to solve the problems remotely in the current organisation Emirates Airlines An effective communicator with excellent team management, analytical and relationship management skills. Core Competencies Project Planning & Execution Project planning, scoping and implementing at various technical specifications Project status tracking and reporting and the management at various stages. Maintain compliance with scheduled deadlines and deliver project to the client as per time, cost and quality parameters defined. Systems Administration Install OS and application software under multi-platform environments, deployment of servers and distributed file systems, network, etc. Plan and implement software rollouts, Patch management, and OS deployments/upgrades. Devise strategies for Management, including planning and designing servers for back up and recovery of mail / server / database information. Configure Windows NT Server, Workstation; involved in users Maintenance and Creation Prepare Systems utilization weekly/monthly report; manage Mail Server & User Accounts. Networking Plan, Implement and Support LAN/WAN as per organisational requirements and communication protocols. Implement and Support routers, switches, hubs, modems and other networking devices. Perform network audits and maintain technical documentation. Creation and management of user accounts as well as assign access rights and permission to use internet facility. Systems and network management, TCP/IP, networking technology, Windows NT server & workstation, windows 2003 Technical Support/ Troubleshooting Install and configure network printer and other hardware devices like PCs, and Fibre Optic Devices. Troubleshoot all networking problems to ensure minimum downtime & maximum availability. Assign user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company’s policies. Extend high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Ensure prompt resolution of queries put forth by internal / external customers and maintain high customer satisfaction levels. Professional Experience Apr’2007 and still with Bangalore International Airport Limited as Assistant Manager – ICT (Information & Communication Technology ) • Managing the IT requirements for all the Domestic and International Airlines. Responsibilities include assisting the Airlines for their IT requirements to setup within the BIAL common infrastructure services such as DATA / VOIP / in setting up Company VHF / TMRS requirements for the Airlines. Coordinating with the Airlines to interface their DCS System with BIAL Systems. to function and qualify all operational requirements for CUTE / BRS Systems etc. • To work and do technical evaluation and selection of vendor process for major applications such as BRS, CUSS, etc. • Supporting IT Systems and Applications which includes AODB, CUTE, FIDS, LMS & CUSS and Infrastructure Support for the Airport (presently in the construction stage). Jan’1998-Jun’2005 with DNATA/Mercator(A member of Emirates Group) as Network Engineer • Spearheading operations in International Support Team involving Outstation Projects, Implementation, Remote Support and providing second level support for the Help Desk. • Core team member in the ATB2 project aimed to replace all the Ticket Printers with ATB2. for all major Outstations (105 Offices across the World) completed within 7 days • Successfully providing support and connectivity across 240 offices, 40 applications running on UNIX, Sun Solaris, Oracle, NT platforms and 5000 users. • Supporting and planning & assisting for expansions of the existing offices. • Effectively managed Hardware and Software support to all the Emirates Servers/Desktops installed in remote Sites and to solve the problems remotely. • Traveled across the globe to successfully execute over 10 projects • Involved in the following; o Installing, configuring and Supporting Compaq Servers Based on Windows NT o Configuring and building Servers on RAID 5 concepts using Array Controllers. o Installing, configuring and Supporting Ms Exchange Servers ver 5.5, Arcserve Ver 6.2 with DLT Tape Drives for supporting Backup. o Implementing Cat5/Cat6 and Fiber Optic cabling. o Installing Cisco Routers on 64KB Frame Relay Circuits to connect to Regional HUB Offices. o Installing, configuring and Supporting Netop Software for remote administration. o Installing, configuring and Supporting Sita Fast IV Application for Cargo Operations Feb’1996-Jan’1998 with Seven Seas Computers, Dubai as Service Engineer • Handled networking issues pertaining to TCP/IP on Windows Operating Systems and Supporting on Hardware HP/Epson Printer Products • Installed and supported all range of Compaq Servers, Desktops, Laptops, printers, server workstations • Designing, Implementation of small size Network Solutions. Oct’1989-Feb’1996 with Wipro Info Tech Ltd, India as Field Engineer • Led the Regional Repair Center entailing repairing defective spares in a short period of time. • Involved in Motorola Mini Frames 6820/6830 Systems based on VME bus architecture and run on System V Unix Platform. • Providing hardware technical support to calls on products manufactured by Wipro PC, Mini Computers and various Peripherals • Successfully managed support for Software (Dos, Novel, Unix and application Support) - Installation and Maintenance, Component level repair of System Board, I/O Cards and variety of peripherals (onsite and in workshop) Commenced career with Sterling Computers Ltd. (SIVA PC) as Hardware Trainee from Dec’1988-Oct’1989 Involved in testing and QA of PC assemblies in component level. Education 1988 3 Years Diploma in Electronics and Communication Engineering, with Distinction Personal Details Date of Birth : 31.10.1969 Driving License : U.A.E Driving License Address : 33, 14th Cross St, Suresh Avenue, Mahalakshmi Nagar, Guduvanchery, TamilNadu – 603 202. Passport nbr : Z1382384 Nationality : Indian. Valid Visa : US B1 Visa Valid till May 2011. References # 1 Name : Nigel Paget Designation : Manager - Infrastructure Department : Technology Services. Company : Mercator ( A member of Emirates Group ) Contact Number : + 971 50 6256013 [/img][/i][/b] |