| CURRICULAM VITAE HONEY JACOB
honey_jcb@yahoo.com honey_jcb@rediff.com
Mobile:9947271253
Objective:
To gain opportunity in the field of Information Technology, Especially in Computer Hardware and Networking so as to achieve goals set by the Organization
Personal Traits A team worker and a self - motivator
A self - starter and a confident personality to achieve the goal in time
Summary:
• More than 2 years of experience in System/Network Administration
• Sound experience in Active Directory Services.
• Experience in the LAN technology.
• Sound knowledge of TCP/IP Protocol.
• Achieved industry certifications from Microsoft & Cisco (MCP, CCNA).
• Updated in the current industry standards.
Education:
• Diploma in ELECTRONICE AND COMMUNICATION ENGINEERING
( completed from S.J.E.S College, Bangalore, Period 1999-2003)
• Pre-Degree (from M.G University Period 1995-97)
Certification:
Cisco certified network associate
Microsoft Certified Professional in Windows 2000. (Mcse continuing)
(3 papers certified)
Technical Skills:
Networking Operating System : Windows 2000, 2003
Windows Client OS : Windows 95, 98, NT, 2000, ME, XP
Network Devices : Hubs, Switches.
Network Protocols : TCP/IP, RIP, NAT
Network Services : DNS, WINS, DHCP etc
Network Standard : Ethernet
Mail Server : MS Exchange Server
Others : Installed and configured Servers, Desktop and Laptops including Compaq and IBM. Familiar with most of the currently used products
Professional Experience:
1) ICICI Prudential Life Insurance Pvt Ltd.
(As an Employee Of micronet PVT LTD)
Duration : From Sep 2006 – Till
Role : As System Engineer and Facility Management, Kottayam
Job Profile in ICICI Prudential:
Help Desk Management
Components attending user’s Call’s Logged in Help line on intranet till resolution Telephonic support to end user calls Onsite support to end user whenever required and resolve the problem to user satisfaction. Handing over hardware calls to vendors and tracking their resolution as per agreed service level with Vendor. Escalating pending calls and report of vendors defaulting agreed service levels. Maintain the database of NT & Email ID of Outsource Staff Co-ordination for Deletion of NT & Email ID of Outsource Staff &Emp,Co-ordination for Creation NT & Email ID of Outsource Staff To perform proper Health check for all The PC’s and Laptop for there Respective Branch. Compliance with Latest Pc/Laptop Health check checklist on going basis Asset Management Preparing Desktop asset Database of IT Assets Monitoring and Updating Desktop Asset Database Movement Tracking of Desktop assets
Desktop Management
Co-ordination Hardware/software Installation, Post Installation acceptance tests Configurations of Desktops for Desired Usage Installation and restoration of standard desktop settings (Icons, wallpapers, screen savers, virus guard and update. Installation / configuration of client software on Desktop (Outlook, PCOM, SQL Client, Office97, AS400 (IBM), etc.).Escalation of Email, Intranet, and Other application Server Related Problem’s to respective administrators Insist for logging a call for Each Call Attended
Vendor Management
Co-ordination with third party vendors for AMC/ Warranty Support Follow-up with vendor for resolution of hardware and software problems tracking inventory of parts issued to vendors for repairs/replacements Ensure compliance of agreed service level by vendors Vendor SLA performance report
Windows Server‘s Local (File & print)
Managing Server Resources (Disk space, volumes) Purging of temporary Files, logs and cores
Virus prevention, detection, and cure Data backup and restoration on request
Backup Media Management
Maintain Consistent set of Data Sets ONSITE and OFFSITE as per backup policy Periodic Verifying back integrity. Media requirement projection
Network Management Support
Provide basic Networking troubleshooting connectivity support. Coordinating with vendors for restoration of failed networking to ensure reliable connectivity of network.
Antivirus Management
Monitoring deployment of Antivirus on all desktops. Updating latest Antivirus Data’s on Desktops. Disinfecting desktops affected if any. Co-coordinating with Antivirus service provider for information
2) India options.com, Karryf building, near logose junction Railway station road, Kottayam, kerala,
Duration : 2005 August- 2006 September
Role : Networking trainee
Head Quarters : Eranakulam
Responsibilities
• Installation, Maintenance and configuration of client Operating system (Windows2000, Windows2003, Windows-98 and Windows-95)
•Configuring Cisco routers ( 1800,2600 series )
3) Global systems , Ancheril buildings , Logose junction ,
Duration : 1998 April- 2000 Jan
Role : Customer Support Engineer
Responsibilities
• Responsible for providing on site support to Customers across the State
• installing wide range of Application software’s
• Installation, Maintenance and configuration of client Operating system (Windows2000, Windows2003, Windows-98 and Windows-95)
• Maintaining Networks and AMC's
Personal Details:
Name : HONEY JACOB
Father’s Name : A .A Chacko
Mailing Address : Chempola house
Manganam P.O,
Kottayam (Dist.),
Kerala State, India.
Phone-91-0481-2571253®, +9947271253
Date of Birth : 27-09-1979
Sex : Male
Marital status : Single
Blood group : O+
Religion : Christian
Nationality : Indian
Passport No : f2168550
Mother Tongue : Malayalam
Language Known : Malayalam, Hindi, English
Interest : Motor sports and Music
Address for Reference: -
Mr. Aravind
Branch Manager ICICI prudential life insurance co.ltd, 1st floor,
Skyline citadel, K.K Road, Kottayam, Kerala
Phone: Mobile +9895991942 Tel:0481- 2574441 - 8002
Mr. Ashok
Managing partner: Global systems, ancheril buildings ,logose junction,Kottayam
Phone: Mobil 9349155311 Tel: 0481-2302311 |